Questions and answers about your reservation, ticket or annual pass
As a result of the new measures taken to combat the coronavirus, Holiday Park will be closed until further notice. Do you already have a reservation, pre-sale ticket or annual pass? Discover the answers to your questions below.
I have bought a ticket in presale which will expire during the closure. Can I still use it?
All tickets with limited validity that expire during the closure can be exchanged for a visit to Holiday Park until June 30th 2021. You will have to book your visit online in advance. This will be possible soon.
What about my Holiday Park annual pass?
Your Holiday Park annual pass will be automatically renewed with the number of days on which the park was closed and on which your annual pass was valid. These days start from the reopening date. You will be able to consult the new end date of your annual pass in your profile via holidayparkjahreskarte.de.
We have planned a school trip/group visit during the upcoming months. Can I cancel it?
Group visits can be rescheduled at any time. You can contact us via firstname.lastname@example.org. School trips that take place during this school year can be cancelled free of charge.