Questions and answers about your visit to Holiday Park
What measures have been taken in the park?
Visitors 6 years and older must wear a mask covering both mouth and nose in the entrance area, in all indoor areas and in all queues. You do not need a test to visit Holiday Park. If you want to visit the indoor attractions at Holiday Indoor, Falkenstein Castle, Casa Palatina, Majaburger or one of the amusement arcades a 3G proof is required (vaccinated, recovered or tested) from 29.08.2021. You can use all other attractions without 3G proof. No corona testing will be done at the park itself.
Do I need 3G proof?
You do not need 3G proof (vaccinated, recovered or tested) to visit the Holiday Park. You can use all of the park's outdoor attractions without proof. If you want to visit the indoor attractions at Holiday Indoor, Falkenstein Castle, Casa Palatina, Majaburger or one of the arcades, you will need 3G proof from 29/08/2021. Excluded from the 3G rule are:
- Children up to and including 14 years of age
- Schoolchildren up to and including 18 years of age who can present a valid student ID at the entrance.
How can I reserve my visit to Holiday Park?
A visit can be reserved in 3 different ways. It's recommended to reserve your tickets in advance online. Only children under 85 cm and persons with a disability do not have to book tickets. Persons with a disability can purchase their tickets at the ticket offices of the park.
- I don't have a ticket yet
Buy your ticket here and select the date of your visit.
- I already have a valid ticket or a ticket that expired during the park's closure
You can exchange your ticket for a new ticket with date for free online.
- I have an annual pass
Book your date and timeslot here.
Can I book my visit as a disabled person?
Disabled people who want to visit the park do not need to book their visit in advance. You can purchase tickets for you and your guide on the day of your visit at the park ticket offices.
Is it possible to cancel a reservation or to move it to another date?
You can move your reservation to another date by clicking here and selecting the option to reschedule your reservation. Even if you haven't chosen a new date yet, you can use your unused tickets later on a day of your choice, you don't have to do anything now. Rescheduling your reservation is free until 30 June 2021. From 1 July 2021 you will be able to reschedule your reservation for €3.50 per ticket.
Can I also book my visit at the park ticket offices?
We recommend you to book your tickets in advance via the park website to avoid any queues at the ticket offices. Here you will find all the information you need to book your tickets.
Tickets and annual passes
I have a valid ticket for Holiday Park that expired during the park's closure.
All tickets with a limited validity that expired during the park's closure may be used at Holiday Park until November 7th, 2021 incl. You will need to book your visit online in advance. That's what you do here.
What about my annual pass for Holiday Park?
Annual passes that were valid during Holiday Park's closing period were automatically renewed by the number of closing days that fell within the period of validity of your annual pass. These days will start on June 5, 2021. You can find the new expiry date of your annual pass in your profile via holidayparkjahreskarte.de.
I have an annual pass including parking. Can I still use the parking for free?
Annual passes with parking remain valid. You do not have to buy a parking ticket during the reservation process.
I have an annual pass and want to reserve my visit, but see that my desired day of visit is full.
Don't panic! We haven't released all the capacity yet. So tickets may be available again for your desired day of visit. Keep an eye on our website and social media channels!
Discounts and coupons
I still have a discount coupon/voucher for a ticket or annual pass that expired during the park's closure, can I still use it?
Exceptionally, you can use your coupon or voucher for a ticket or annual pass until November 7th, 2021 incl.
I have a promo code valid for tickets. Can I use it for my reservation?
It is still possible to use a promo code during your reservation. These codes are only valid on new tickets ≥ 1m and not if you already have a ticket. The discount is calculated on the applicable cash register rate.